Extrafone Customer Promise
who is extrafone.com?
extrafone.com is a well established online retailer of telecommunications products and services, offering a wide range of products from the world's leading manufacturers to our online customers. As an internet retailer, our website is the very heart of our business, which means we are constantly improving our online presentation and services so you can enjoy the very highest levels of internet buying.
our customer promise
At extrafone.com, we promise to provide to you, our customers:
"the best phone products & services available, at great value prices."
How we work... We operate a fully online, automated service which helps keep costs extra low. This means the extra savings we make can be passed on to you in our pricing. We are here to help you with all your phone requirements and have built our site with this in mind. Our product search facility, order placing and tracking, right through to our online returns request facility are all planned with your convenience in mind.
Our online extrafone help offers all the support you need 24 hours a day. We hope there is enough there to answer your questions with articles covering many different subject including; using our website, buying and payment, products, order tracking and returns & warranties. And if you can't find the answer to your questions here, then you can contact our customer services team via our online form by clicking here.
Our customer services department is open from 9:30am to 6pm Monday to Thursday and 9:30am to 5pm on a Friday.
what we can't do…
At extrafone we believe honesty to be the best policy, so we think it's important to manage our customer's expectations. We run a fully automated service, so we do not have a customer services telephone desk. Customer services queries will be handled initially via email only but if you need to speak with us you should call us on 0870 478 2960. Calls are not answered 24hrs a day, so please leave a message and request a call back.
We are also unable to offer direct product advice. But as you would expect from an online retailer, you'll find a wealth of information on our website including links to comprehensive product specifications, product recommendations and honest to goodness straight talking. extrafone.com is much like a supermarket - we provide all the information and you decide whether the purchase is right for you.
shop securely at extrafone.com
Customer security is paramount at extrafone.com. Our site is hosted on secure servers, so you can be sure your transaction and information is safe. Please note we do not debit customer payment cards until your ordered goods are ready for shipping to you.
About Extrafone
Company Information
Extrafone
Trading address: 213 Old Street, London, EC1V 9NR
Operating Hours
Monday to Thursday 09:30 until 18:00 and between 09:30 and 17:30 on Friday
Card Payments
Extrafone customers will receive an invoice from Stema Limited for any card payments authorized, which will clearly show that their credit card statements will be itemised as Extrafone.
Postal Address
Extrafone
213 Old Street
London
EC1V 9NR
Contact Extrafone
We run a fully automated service, so we do not have a customer services telephone desk. Customer services queries will be handled via our online form accessible here.
Shipping Info
The table below shows the costs by package weight, destination and arrival estimate. A PDA or mobile phone with its packaging and accessories usually weighs about 1kg. For UK delivery there will be additional charges for specified delivery times and for non mainland deliveries to Northern Ireland, Isle of Man & Scottish Isles deliveries.
For overseas deliveries, the guide rates below will be used, but confirmed before your order is dispatched. Extrafone does not deliver to countries outside the regions listed above. Any orders received for goods in regions outside those shown are automatically cancelled upon receipt.
|
